Refunds, Return, Replacement & Cancellation Policy

Refunds & Replacement
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at support@dztpro.co for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

– Design error: wrong design compared to information provided by customers on our site.

– Bad quality: blurry image/print.

– Damage during shipment.

What should you do? Contact us within 20 days since you get your items and provide us necessary informations:

– Your order/invoice ID

– In case you get wrong item/ damaged item please send us a picture of the item you received via email support@dztpro.co

Please Note

We do not process a refund/reprint in the following cases:

– your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and

– your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).

– If 20 days have gone by since you get your items

Exchanges

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

What is your return policy?

Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
If there’s an issue with your product, please submit a claim through our online form . You’ll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.

What is your Cancellations policy?

After the order has been processed, it is immediately sent to our fulfillment department for shipping. Orders that have been processed cannot be cancelled and will not be refunded.

Get in touch with us at
Address:
Dztpro.co
814 mission street suite 600, Los Angeles CA, 90017, United States
Email: support@dztpro.co